Personal integrity

  • Uses principles or ethical values to determine appropriate behaviour in a given situation
  • Adjusts own behaviour in order to conform to ethical or professional standards
  • Keeps commitments and promises
  • Expresses discomfort if others have not been able to behave in a way consistent with their commitments or principles
  • Takes action to ‘put things right’
  • Maintains high professional and/or personal standards in situations where there is pressure to compromise or ‘no one is looking’
  • Demonstrates concern to ‘do the right thing’

 Effective communicator

  • Speaks confidently and enthusiastically  (both one-to-one and in front of a group)
  • Communicates personal vision, ideas, plans, thoughts or feelings in a way that is appealing to others
  • Considers what information might be helpful or interesting to another person and acts to convey it to them
  • Checks that the other person has understood and repeats, rephrases or uses another strategy if necessary
  • Uses examples, analogies or visual aids to enable others to understand
  • Speaks enthusiastically concerning ideas or information which need to convey
  • Adjusts the presentation of information in order to communicate more effectively


  • Acts before being forced to by events
  • Initiates action without having to be told to
  • Seizes opportunities
  • Takes a calculated risk
  • Does something new; introduces changes in direction, policy or procedure
  • Seeks out information relevant to a situation or task

Analytical skills

  • Breaks a complex problem down into manageable pieces
  • Diagnoses the root cause of a problem by determining ‘cause-and-effect’
  • Develops a plan which contains a logical sequence of events
  • Develops and uses clear criteria for guiding actions and decisions
  • Presents information in a logical order
  • Anticipates the consequences of a course of action
  • Summarizes complex information into a logical presentation


  • Persists in the face of frustration or obstacles (I do not give up)
  • Devotes significant time and effort to accomplish something; working long hours if necessary
  • Makes repeated attempts to solve a problem
  • Perseveres despite tiredness or discouragement
  • Continues to be motivated despite difficulty or opposition

 Conceptual clarity 

  • Uses a conceptual framework or broad perspective to relate an issue to the larger picture
  • Makes a connection or notes a pattern between facts or events not readily obvious
  • Relates different pieces of information and recognises trends
  • Able to describe a pattern so as to communicate the meaning of a concept
  • Develops a new concept or applies an old one to explain or bring insight to what is happening
  • Identifies key factors or issues in a complex problem or situation


  • Produces imaginative or unique work or responses to problems
  • Originates new ideas or alternatives to conventional thinking
  • Produces novel ideas to modify or improve the way things are currently done
  • Develops new approaches to improve or replace existing procedures or systems
  • Generates alternatives before settling on a solution to a problem

 Strategic planner

  • Able to describe the relationship between  project, team or organization and the wider environment
  • Develops a sense of purpose or vision to develop long term goals and strategies
  • Develops long term and/or strategic level plans
  • Considers the future needs of teams, departments and organisations
  • Thinks about how present policies, processes and methods might be affected by future developments and trends

Independent thinker

  • Takes a stand on critical issues
  • Surface problems openly with others despite opposition
  • Openly tests or questions the opinions or positions of others
  • Prepared to disagree with others if necessary
  • Encourages others to do something that they are unwilling or reluctant to do
  • Willing to follow own conviction despite resistance or threat
  • Able to direct others assertively in a crisis situation, giving orders or commands if necessary.

 Results oriented

  • Translates strategy into desired outcome
  • Able to describe goals in clear language
  • Keeps the goal firmly in mind, drawing others back to it if necessary
  • Checks to ensure that progress is being made and that results will be achieved on time
  • Plans ahead, bringing together people and/or material resources, in order to accomplish goals


  • Lays aside own preconceptions or beliefs in order to consider alternative information
  • Adapts expectations, plans or actions to fit changing circumstances, demands or new information
  • Adapts to a variety of working situations and standards of living
  • Willing to work odd hours / long hours when circumstances justifiably demand it
  • Takes initiative in acquiring new skills and techniques in order to respond effectively to changing circumstances or demands


  • Able to make detailed observations
  • Able to define and communicate the detail of a task
  • Ensures that all steps in a task or procedure are carried out fully and well
  • Checks work for errors or omissions
  • Finishes tasks which have been started
  • Checks that information is correct before using it or passing it on
  • Remembers or accurately records detailed information

Understands others

  • Listens while others speak and is able to recall the main points of what was said
  • Able to describe someone else’s viewpoint even when it is different from or conflicts with his own
  • Expresses appreciation for, or understanding of, the differing views, attitudes or behaviour of others
  • Alert to the small clues which might hint at, or reveal, the interests, concerns, moods or feelings of others
  • Takes initiative to discover the interests, concerns or feelings of others
  • Speaks respectfully concerning people of different races, creeds, customs, social background or gender

 Development oriented

  • Takes action with the deliberate intention of empowering or enabling others
  • Expresses satisfaction when other people learn, develop or increase in capability as a result of their support
  • Identifies gifts, abilities or potential in others to provide opportunity for personal growth
  • Gives performance feedback to others with the intention of helping them to reach their full potential
  • Aims to make training, expert help and other resources available to others in order to help others develop
  • Affirms others in order to increase their self-esteem
  • Uses mistakes as learning opportunities
  • Takes initiative in passing on own skills and knowledge

 Quick learner

  • Able to describe and evaluate the effectiveness of self-performance in a particular situation
  • Takes responsibility for outcome of own actions
  • Able to identify skills or knowledge that I need or would like to acquire
  • Is willing to act on advice or corrective feedback from others
  • Able to describe personal changes which I have made and stuck with
  • Able to describe things I have learned and put into practice
  • Takes initiative to seek out new knowledge or insights